The Quality System Support Service in higher education institutions is a fundamental pillar for achieving academic and administrative excellence, as it plays a pivotal role in improving the level of education and developing the learning and management environment. This service aims to establish an integrated quality system within universities and colleges, concerned with raising the efficiency of administrative and educational processes, with a focus on achieving international and regional quality standards. This service includes designing and implementing policies and procedures to ensure quality in various academic and administrative aspects, including curriculum development, evaluating the academic performance of faculty members, and improving student services. The quality system is implemented according to the needs of each educational institution and in line with national and regional priorities, to ensure meeting the changing requirements of the local and international community. Through this system, universities and colleges are supported in their efforts to obtain academic accreditations and international recognition, which contributes to enhancing their competitive position locally and globally, and ensures that their performance is consistent with the requirements of the labor market and the academic community in general.

The service of assisting and guiding higher education institution officials in the processes of activating institutional performance and improving the quality of performance is considered one of the pivotal services that contribute to raising the level of institutional efficiency and enhancing academic and administrative performance in universities and colleges. This service aims to support academic and administrative leaders in achieving the institution’s goals by providing specialized consultations and executive plans that contribute to improving the quality of institutional performance. A comprehensive analysis of institutional performance is conducted to identify strengths and areas for improvement. This analysis includes reviewing administrative and academic processes, evaluating the efficiency of human resources, and identifying challenges that may hinder the achievement of institutional goals. After conducting the analysis, improvement plans are developed aimed at enhancing the efficiency of institutional performance. These plans include concrete proposals on how to improve administrative processes and enhance interaction between academic and administrative staff to achieve the best results. Continuous support is provided to educational institution officials through guidance and orientation sessions aimed at enhancing their capabilities in managing change and activating institutional improvements. This includes training leaders on how to apply best practices in the field of quality management and promoting the spirit of effective leadership. Institutions are assisted in establishing and implementing periodic follow-up systems to measure performance and achieve continuous improvement. These systems include performance indicators (KPIs) and evaluation tools that help track the progress of improvement plans and ensure that goals are achieved. Work is being done to build a corporate culture that promotes high performance and quality values by supporting training programs and holding workshops targeting all employees of the organization. The focus is on empowering individuals to participate effectively in achieving sustainable improvement.